Shipping & Returns

Australia 
Standard Tracked (3-5 days) - Free on all orders over $50 (price varies by location for orders below $50)
Express Tracked (1-2 days) - Price varies by location

US


Please visit www.zimadental.com for lower shipping costs.

Canada


Please visit www.zimadental.ca for lower shipping costs.


EU


Please visit www.zimadental.nl for lower shipping costs.



UK

Please visit www.zimadental.co.uk for lower shipping costs.

Rest of World

International Tracked (5-7 business days) - $39.99.

RETURNS POLICY

If you have received the incorrect items or the items you have received are faulty, please get in contact via our support page here.

If you are not satisfied with the goods you have received, you can return them to us within 30 days of receipt, providing they are in the original resalable condition.

Once returned you will be entitled to a full refund, which will not include the cost of the return postage. We are not able to refund or exchange items that appear to have been used, opened, or are not in the original condition.

Return Process:

• Send your photos or video of the products and description of the issue via our support page here.

• Once approved, you will be given the address to send your parcel to. Please ensure your return is well packaged and meets all the conditions outlined below.

• Use an insured tracking delivery service to ensure your parcel reaches us safely.

Returns Terms and Guidelines:

• For hygiene reasons all returned items must be unused and be packaged with all original parts.

• Please make sure all returned items are securely packaged to avoid damage in transit.

• Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.

• Please make sure that the returns form has been approved, without which we may not be able to process a return.

• Please be advised that we do not accept returns of replacement units.